Comments on: The Ultimate Revenge: “It’s a Training Problem” Revisited https://blog.elearnmag.acm.org/?p=51 Online Learning and Training Mon, 13 Oct 2014 18:45:34 +0000 hourly 1 https://wordpress.org/?v=4.4.25 By: market entry research https://blog.elearnmag.acm.org/?p=51#comment-268 Mon, 02 Nov 2009 04:27:16 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-268 Nice stuff… I liked the way you explained….

]]> By: Good Luck Charms https://blog.elearnmag.acm.org/?p=51#comment-267 Mon, 10 Aug 2009 14:30:41 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-267 Respect is lost state of art that everyone should follow regardless if they are customer or Company representative. There are Humans on each side and there is no reason to demand something instantaneously without simple explanation first. Many customers do that and it is not right. Respect everyone you talk to, and you’ll get better results resolving your situation.

]]> By: Nys Speeding Fines https://blog.elearnmag.acm.org/?p=51#comment-270 Sun, 05 Jul 2009 16:39:09 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-270 Nys Speeding Fines

use NYS travel credit card to minimize out-of-pocket expenses Expenses for speeding fines, pa

]]> By: Ny Speeding Fines https://blog.elearnmag.acm.org/?p=51#comment-269 Sun, 21 Jun 2009 23:58:12 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-269 Ny Speeding Fines

Fight Traffic Speeding Tickets- From California to Florida to New. New

]]> By: Mike Becvar https://blog.elearnmag.acm.org/?p=51#comment-266 Wed, 27 May 2009 13:09:56 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-266 I don’t think the problem with the bus driver was a training issue. It was an enforcement issue. Be honest, when was the last time you drove faster than the speed limit? Do I need to offer you training on reading the speed limit sign, help improve your memory retention so you can remember the current speed limit, or a lesson on controlling and maintaining a constant speed? I don’t think so. Even showing a few pictures of the results of high speed crashes may not get you to change your speeding ways. People speed because they can and because they think that everyone does it. We just don’t think we will get caught or that the price is low enough. When it comes to safety, enforcement with rewards and consequences is likely to be more effective than another borring training course.
Customer service may be something that a company can address with training.

]]> By: BillinDetroit https://blog.elearnmag.acm.org/?p=51#comment-265 Thu, 21 May 2009 23:04:16 +0000 http://wp.acm.org/elearn/2009/05/21/the-ultimate-revenge-its-a-training-problem-revisited/#comment-265 I’m going to sound like a broken record, but that was not a training problem EXCEPT in the sense that the driver was insulated from feedback. Training needs to find, if at all possible, a positive feedback loop. Most especially safety-related training. IE; get caught doing things right and your career / income / prestige gets a nudge forward. Get caught getting things wrong and bad things happen. The second part is often the only visible one.
The donkey can feel the whip that comes from behind, but he needs to SEE the carrot.

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